RETURN/REFUND POLICY

ORDER CANCELLATION:

All orders can be cancelled before they are shipped. If your order has been paid for and you need to change or cancel it, you must contact us within 8 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS:

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address, a replacement or refund as preferred.

RETURNS:

Items must be returned within 14 days from the day you receive your order, transit times are not included within this time.

-    Item must be unworn, unused & unwashed (no distinct odors, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you

-   Items covered in animal/human hair will not be accepted

-   All items are thoroughly inspected before any action is taken

-   Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet

-   We will aim to action refunds within 5 working days. Please note, credit/debit cards may take up to 5 workings days to clear into your account.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue refund if:

Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)

You can submit return/refund requests within 14 days after taking delivery of your order. You can do it by sending a message to our Customer Support team at support@indigomodern.com